SUGGESTIONS FOR A GREAT COFFEE?
HOW TO PRESERVE COFFEE?
Both coffee beans and ground coffee must be stored in an airtight container, which does not allow air and light to penetrate.
The ideal would be cans with the possibility of vacuum packing, to be obtained by means of special manual or mechanical pumps.
In case you have our hermetic jar it must be answered in a cool and dry place and away from heat sources in an environment where the temperature does not exceed 25 degrees centigrade as much as possible.
In the case of coffee beans, the advice is that the grinding is done immediately before extraction to preserve all its integrity and organoleptic goodness.
HOW CAN I RECYCLE CAPSULES?
The huge consumption of capsules raises numerous questions about disposal.
Surely it is not possible to throw them whole in the plastic bin.
Our capsules must be divided as follows: the plastic capsule that closes the ground coffee must be disposed of in the plastic while the coffee inside goes into the wet.
The external packaging bag must be disposed of in the undifferentiated because it is a reel produced in multilayer from aluminum and plastic.
HOW CAN I RECYCLE PODS?
Our pods are compostable for this reason they can be thrown into the wet just like coffee grounds or tea bags, a small effort that is well compensated by the favor we do to our planet earth.
HOW DO YOU TOAST AND PACK THE COFFEE?
Once the raw coffee arrives at our warehouse it is roasted with our roasters, when it reaches the end of the desired roasting profile it is cooled and then packaged in bags without valves or holes that cannot let the aroma released by the beans come out. and for this reason they may appear swollen.
We like to point out that we create a roasting profile for each coffee in order to maximize its organoleptic qualities and to replicate the same degree of roasting every time we go into production.
As for ground coffee, once the desired granulometry for a certain extraction method has been found, the coffee is ground and degassed for 24 hours and is packaged with a machine that eliminates the air from the packages to block the coffee development processes for ensure greater freshness.
WHAT IS A MONORIGIN?
It is a coffee that has a Monorigin, which comes from a single geographical area and which is not blended. We import various varieties of Arabica and Robusta coffee from countries in Central and South America, Asia and Africa. We provide excellent Monorigin coffee to be enjoyed with mocha, espresso, in filter.
WHAT IS SPECIALTY COFFEE?
HOW IS ELIMINATED CAFFEINE FROM YOUR DECAFFEINATED COFFEE?
The water decaffeination process uses green coffee extract (GCE) for the caffeine extraction mechanism. Green coffee extract is a solution containing the water-soluble components of coffee with the exception of caffeine. The process is based on the stability of the soluble components of the GCE and the difference in gradient pressure between the GCE (which contains little caffeine) and green coffee (which is high in caffeine). This gradient pressure causes the caffeine molecules to migrate from green coffee to the GCE. Since GCE is saturated with the other water-soluble components of green coffee, only the caffeine molecule goes towards the GCE, the other water-soluble elements of coffee are retained in green coffee. Once the CGE is rich in caffeine, it is then percolated through carbon absorbers which attract the caffeine molecule from the GCE leaving other green coffee elements intact in the GCE. When CGE is low in caffeine, it is used to remove additional caffeine from green coffee. This is a continuous batch process that takes 8-10 hours to reach the final decaf target.
ARE YOUR COFFEE SOLIDARITY AND SUSTAINABLE?
Yes, our coffees are sustainable because we buy coffee from direct producers in the countries of origin to remunerate the farmers and when it is not possible to buy in the countries of origin we rely on serious coffee brokers with whom we have been collaborating for years that ensure and guarantee transparency. throughout the supply chain. Furthermore, for all our coffees we provide complete traceability to better understand the production steps in all their facets.
HOW DO I EXTRACT YOUR CASCARA?
Use a French Press to extract the cascara, insert 20 g of cascara and 150 g of water at 92 ° C into the infuser and leave to infuse for 2:30 minutes, then press 5 times and serve.
We find this recipe surprising because an interesting citrus note emerges with hints of bergamot.
Clearly ours is a suggestion based on some sensory notes that we want to bring out more of our product, so the recommended recipe can be varied according to your taste needs.
IS BUYING FROM YOU WITH PAY PAL SAFE?
Our online transactions of your purchases are very safe. Upon payment of your order with Pay Pal, our system will automatically direct you to a secure page on the official PAY PAL website that will handle the transaction. On this page you will enter your card details in a totally safe and guaranteed way.
DO I HAVE TO REGISTER TO PURCHASE?
Registration will take place during the first order you placed, in fact immediately after confirming the products placed in the cart our shop will direct you to the registration / shipping page where you will have to enter your personal data and create an account with username and password. Your data is used only for order management and will absolutely not be provided to third parties.
HOW DO I PLACE AN ORDER?
Once in the shop I look for the product (s) I want to buy and add them to the cart, I open the cart using the icon on the top right, if there is, I apply a coupon, complete the order and enter the billing and shipping, I choose the payment method, I accept the conditions of sale and finally I place the order.
For direct telephone or email assistance you can contact us on 0545 81613 or email@example.com
For assistance on payments, firstname.lastname@example.org
ARE THE PRICES OF THE PRODUCTS INCLUDING VAT?
Yes, all the prices of the products on the site already include 22% VAT. * NOTE: for some items, such as tea, barley, sugar, capsules and pods, the tax regime is 10%.
WHAT ARE THE SHIPPING COSTS FOR ITALY?
Shipping to Italy has a fixed cost of € 7.00. For orders over € 49.90 the shipping costs are free, excluding islands.
WHAT ARE THE SHIPPING COSTS FOR ABROAD?
The amounts for the shipping costs for abroad can be seen in the conditions of sale in our shop.
For a minimum order of € 100 free expenses for the zone 1 -2 -3 -4
For a minimum order of € 200 free expenses for zones 5 and 6
For a minimum order of € 400 free expenses for zone 7 and 8
CAN I PAY ON DELIVERY WITH A CHECK?
No, the payment methods are Pay Pal, Satispay and bank transfer. You can pay on delivery in cash only in case of collection at our office by agreeing by email at the time of the order.
CAN I CHANGE THE METHOD OF PAYMENT OF AN ORDER?
By accessing the cart again with an order already entered, the system offers the possibility to choose to modify the payment of the current order or to insert a new one.
If the order has already been placed and you want to change the payment method, contact us at email@example.com
WHICH COURIER IS ENTRUSTED FOR THE DELIVERY OF THE PRODUCTS PURCHASED IN THE SHOP?
The delivery of our products is handled by G.L.S. for Italy and DHL for abroad.
WHAT IS THE VALIDITY PERIOD OF A GOOD DISCOUNT?
The validity of the discount coupon is indicated in our systems and is not visible to customers. If a promotional code is indicated on the home page, it means that it is valid at that moment.
CAN I USE A VOUCHER OR A COUPON WITH EVERY ORDER?
Yes, you must check the discounts for the period on the home page.
HOW DO I CHECK THAT MY ORDER HAS BEEN ACCEPTED?
At the end of the order procedure the positive outcome is automatically reported. In the “your orders” section you can view the order entered correctly.
WHAT HAPPENS IF I AM NOT AT HOME AT THE TIME OF DELIVERY?
Don’t worry: the goods are not returned to the sender. The courier will leave the slip of attempted delivery. By email he contacts us informing us of the non-delivery. The goods will be returned on the first working day.
HOW LONG IS THE DELIVERY OF AN ORDER EXPECTED?
Delivery by courier is usually expected from 72 hours to 7 working days after the order has been processed from our warehouse you will receive an e-mail notice, for the islands a maximum of 8/10 days pass after the shipment of the package. The fulfillment takes place within two working days following the confirmation of the order.
HOW TO MAKE REFOUNDS?
Before concluding your order, you can check the terms and conditions of sale in paragraph 8 which concerns the right of withdrawal and the rules for returns.
CAN YOU SEND ME THE COFFEE ALREADY GROUND?
Of course! Just choose the type of grind you prefer before adding the coffee to the cart in the “ground coffee” section and receive the coffee already packaged and ground. If the desired format is not present in the ground section, write the desired ground size in the notes (item in the registration / shipping section after confirmation of the cart).
WHY SHOULD I SUBSCRIBE TO YOUR NEWSLETTER?
With this service we will keep you regularly informed about our products and offers reserved for our customers.
DO YOU ORGANIZE TRAINING COURSES?
Yes, we organize courses of various levels held by SCA trainers for coffee lovers, restaurateurs, baristas. For more information contact us firstname.lastname@example.org
CAN YOU CUSTOMIZE MY PRODUCTS WITH MY LOGO?
Sure! Just send us your logo in .pdf or .jpg with an email to email@example.com and our graphic designer will work on the packaging and before going to print he will send you a simulation.
IS IT POSSIBLE TO TASTE YOUR PRODUCTS ?
Yes, simply by coming to our company you can taste the products or you can contact us and we will direct you to the place closest to you.
IS THERE A DISCOUNT FOR LOCALS WHO WANT YOUR PRODUCTS?
Yes, for the premises there is a 20% discount on all products on our shop with the exception of products already on discount (to receive the promotional code contact us), in case of special situations contact us at firstname.lastname@example.org
I HAVE A PROBLEM, DO YOU PROVIDE ME HELP?
By telephone from Monday to Saturday from 8.30 to 12.30 and from 15 to 19 (Thursday afternoon closed) by calling 0545/81613 in case of long wait or no answer means that our lines are busy so we ask you to call us later or send an email to email@example.com For assistance on payments, send an email to firstname.lastname@example.org