WHEN WILL WE ROAST AND SHIP YOUR COFFEE?
We roast our coffees every day *, pack them immediately and ship them *. Orders to be shipped the same day must be completed and paid by 10:00 (UTC + 1), orders placed after will be processed the next day *. (* = Saturdays and holidays excluded) NB the aforementioned processing times are not valid for orders on pallets or with customization service.
SUGGESTIONS FOR A GREAT COFFEE CUP?
On our website we have dedicated a whole to our extraction tips provided by our #tastepreparers. We have also made available to you our recommended recipes for most of the extraction methods and also various historical notes, furthermore for each single origin and blend there is our recommended recipe and for each specialty coffees we have published a recommended recipe for v60 and a by express; all this because we want to give the best of each bean and form the coffee lover. If you do not find the answer to your question you can contact us, we will be happy to help you!
HOW TO STORE THE COFFEE?
Both coffee beans and ground coffee must be stored in an airtight container, which does not allow air, light and humidity to penetrate; We remind you, however, that our 250 g and 500 g bags have an aroma-saving zip so the coffee can very well remain inside the bag.
In case you have our hermetic jar it must be answered in a cool and dry place and away from heat sources in an environment where the temperature does not exceed 25 degrees centigrade as much as possible.
In the case of coffee beans, the advice is that the grinding is done immediately before extraction to preserve all its integrity and organoleptic goodness.
HOW CAN I RECYCLE YOUR PODS ?
Our pods are compostable for this reason they can be thrown in the wet just like coffee grounds or tea bags, a small effort well compensated by the favor we do to our planet earth.
WHAT IS A MONORIGIN?
It is a coffee that comes from a single origin, which comes from a single geographical area and which is not blended. We import Arabica coffee from countries in Central and South America, Asia and Africa. Single origins differ from blends because they have a distinctive, more personal and unique taste.
WHAT IS SPECIALTY COFFEE?
Specialty coffee is defined as a coffee coming from a single plantation of the Arabica species which in tasting obtained a score of more than 80 SCA points
ARE YOUR COFFEE SOLIDARITY AND SUSTAINABLE?
Yes, our coffees are sustainable because we buy coffee from direct producers in the countries of origin to remunerate the farmers and when it is not possible to buy in the countries of origin we rely on serious coffee brokers with whom we have been collaborating for years who ensure and guarantee transparency throughout the supply chain. Furthermore, for all our coffees we provide complete traceability to better understand the production steps in all their facets. IMPORTANT: all our coffee bags are CO2 neutral !
DO I HAVE TO REGISTER TO PURCHASE?
Registration will take place during the first order you placed, in fact, immediately after confirming the products placed in the cart, our shop will direct you to the registration / shipping page where you will have to enter your personal data and create an account with username and password. Your data is used only for order management and will absolutely not be provided to third parties.
HOW DO I PLACE AN ORDER?
Once in the shop I look for the product (s) I want to buy and add them to the cart, open the cart using the icon on the top right, if there is, I apply a coupon, complete the order and enter the billing and delivery details. shipping, I choose the payment method, I accept the conditions of sale and finally I place the order.
For direct email assistance, you can contact us on firstname.lastname@example.org
For assistance on payments email@example.com
QUALI SONO I COSTI DI SPEDIZIONE PER L'ESTERO?
Gli importi per le spese di spedizione per l’estero si possono vedere nelle condizioni di vendita all’interno del nostro shop.
Per ordine minimo pari a € 100 spese gratuite per la zona 1 -2 -3 -4
Per ordine minimo pari a € 200 spese gratuite per la zona 5 e 6
Per ordine minimo pari a € 400 spese gratuite per la zona 7 e 8
WHICH COURIER IS ENTITLED FOR THE DELIVERY OF THE PRODUCTS PURCHASED IN THE SHOP?
We work with DHL, GLS or UPS
WHAT HAPPENS IF I AM NOT AT HOME AT THE TIME OF DELIVERY?
Don’t worry: the goods are not returned to the sender. The courier will leave the attempted delivery slip. By e-mail, he contacts us informing us of the non-delivery. The goods will be returned to delivery on the first working day.
HOW LONG IS THE DELIVERY OF AN ORDER EXPECTED?
Depending on where you are from, for more information contact us by email firstname.lastname@example.org
DO YOU ORGANIZE TRAINING COURSES?
Yes, we organize courses of various levels held by SCA trainers for coffee lovers, restaurateurs, baristas. For more information contact us email@example.com
CAN YOU CUSTOMIZE MY PRODUCTS WITH MY LOGO?
IS THERE A DISCOUNT FOR BUSINNES WHO WANT YOUR PRODUCTS?
Yes, for ALL coffee businnes (reseller, shops, restaurants, hotels, cafeterias) there is a variable discount on all products, to have a dedicated price list contact us by email at firstname.lastname@example.org